Illustrative scenario · Trades, Frankston
The quote that gets written at 9pm
A Frankston electrical business, three vans, owner still doing all the quoting. Site visits run till five, quotes get typed after dinner, and the ones that take more than two days to land are usually lost to whoever quoted first. The jobs are there; the paperwork is the bottleneck.
What I'd deploy:
- Enquiries acknowledged instantly with a realistic response time, not silence
- Overflow and after-hours calls answered, qualified and booked into the calendar
- Draft quotes generated from the site-visit notes for the owner to review and send
- Follow-up sequence on unanswered quotes that still reads like a person wrote it
The arithmetic to run on your own numbers: if you send 12 quotes a week and even one extra converts because it went out same-day instead of two days later, work out what that job is worth to you annually. That is the number that matters, and it is yours, not an industry average.