Practical AI workflows for small businesses on the Mornington Peninsula and beyond.

I've spent 25 years in IT — most of it keeping critical systems running in places where "it's down" was never an acceptable answer.

For a good chunk of that, I worked in hospital IT: looking after the servers and systems behind radiology departments at the Alfred and the Austin, and later supporting diagnostic imaging across more than a dozen public hospitals around Australia and New Zealand for GE HealthCare. In those environments a slow or broken system isn't an inconvenience — it has real consequences for patients and the people treating them. That kind of work teaches you to value reliability, clear process, and systems that simply work, day after day, without drama.

Along the way I led IT teams and ran service desks at a major Melbourne teaching hospital, looking after fleets of thousands of machines and user accounts. So I'm used to seeing the whole picture — not just the clever tool, but the process around it, the people who have to use it, and what happens when something breaks. The best systems aren't the ones with the most features. They're the ones a busy person can actually understand, maintain, and trust.

I've also run my own businesses. I built and ran an IT consultancy for small and medium businesses, and more recently grew a local gardening business from nothing and sold it as a going concern. So I know the owner-operator reality from the inside — chasing leads while you're already on a job, retyping the same quote for the tenth time, trying to keep customer details in one place instead of five. The admin doesn't disappear because you're good at the actual work. If anything, the better you get, the more of it there is.

The other thing I've been told in every role I've held is that I can take something complicated and explain it in plain language. I've spent years sitting between technical systems and the doctors, nurses, owners and frontline staff who just need things to work — turning jargon into something useful and writing instructions a real person can follow. That's exactly what I bring to AI: cutting through the noise and showing you, in plain terms, where it will genuinely help and where it won't.

Lumomatics is where all of that comes together. After 25 years, the pattern I keep seeing is the same whether a business is large or small. Most of the time you lose isn't lost to hard problems — it's lost to small, repeated ones: the follow-up that slips, the form that gets re-keyed, the information scattered across three apps. AI and sensible automation are genuinely good at that kind of work. My job is to find the two or three spots where they'll save you real time, set them up properly, and leave you with something you can run yourself.

I'm based on the Mornington Peninsula, and while I work with businesses right across Australia, I've got a soft spot for the local operators who keep the Peninsula going — the trades, the clinics, the wineries, the accommodation hosts, the allied health practices.

If your business is losing hours to repetitive admin, that's exactly the kind of problem I like to solve. I'd be glad to hear about it.

With a Workflow Clarity Audit. We look at where your admin is messy, where time is leaking, and where AI or automation can realistically help. You get a practical report and a recommended quick win — no jargon, no upsell pressure.

If you want help implementing it, I can do that too. If you want to take the report and run with it yourself, that's also completely fine.