By John Costabile
The one thing that makes clients come back: automated follow-up, not better service
Service quality matters, but automated client follow-up is what actually turns one-off Peninsula customers into repeat business.
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Mornington Peninsula
2 articles
By John Costabile
Your tradies hate the CRM. Here is why — and what actually works in the field
Field tradies ignore CRMs built for desk workers. How mobile-first AI workflow design makes data capture fast enough for a tradie to actually use.
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